Make a damage claim

Condition reports from your cleaner's photos, an inventory with receipts, and a claim pack before the deadline.

1. Give your cleaners a schedule link from the Changeovers page, and ask them to photograph each room before cleaning and anything broken. Their photos are timed and fingerprinted when they upload them.
2. Add valuable or breakable items to the inventory on the property's Damage claims tab, with the date you bought them, the price and a photo of the receipt.
3. If a cleaner reports a problem, we email you with the claim deadline: 14 days after check-out, or before the next guest arrives if that is sooner. Open the condition report and click Start a claim.
4. Add what happened, the amount, the items affected and any quotes or invoices. The evidence checklist shows what is still missing.
5. Download the claim pack and upload it to Airbnb's Resolution Centre, Booking.com, Vrbo or your insurer. Mark the claim as submitted, and record the outcome when you hear back.

Still stuck? Email [email protected] and we'll help.